Content
16 modules
Difficulty
Basic
Course length
30 mins
Instructor
Jody Hanisch
Released
16 Jul 2025
Price
$99.00 USD
Description
Those coming into the field of prevention often come from a variety of backgrounds and work experiences, with various skills. In an effort to provide a foundation of basic skills to work in an office, this course covers the essentials of written and verbal professional communication as it relates to prevention.
Objectives
- Identify two basic types of professional communication
- Understand the purpose of using professional communication
- Utilize tools to elevate delivery of your message
- Identify and correct common mistakes in communication
Certificate
By completing/passing this course, you will attain the certificate PSS Certificate Template
Learning credits
CEU
0.5
1.
Importance of Professional Communication
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2.
Written Communication: Key Components of a Professional Email
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3.
Email Practice
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4.
Written Communication: Additional Tips for a Professional Email
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5.
Written Communication: Professional Reports
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6.
Written Communication: Avoiding Common Mistakes
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7.
Course 227 Knowledge Check 1
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8.
Verbal Communication Skills
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9.
Verbal Communication: Understanding Your Audience
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10.
Verbal Communication: Body Language and Tone
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11.
Verbal Communication: Active Listening
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12.
Verbal Communication: Telephone Etiquette
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13.
Course 227 Knowledge Check 2
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14.
Course Wrap-Up
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15.
Course Perception Survey
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16.
Course Completion
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